Conditions of Use

In addition to the terms of use, you must know and accept the delivery terms, which will be after the last work order published in this link:
https://www.costumbresmedievales.com/tienda/plazos.htm
 
 
GENERAL CONDITIONS OF SALE
www.costumbresmedievales.com is a web page of electronic commerce (hereinafter, "Costumbres Medievales") owned by Fernando Abad Abuelo, with address Avenida Europa, 177, 50172 Alfajarin (Zaragoza) and with NIF: 29103277C Client is the individual or legal entity that contracts the products or services marketed from www.costumbresmedievales.com
1.Costumbres Medievales is dedicated to the sale at a distance, of diverse articles for historical reenactment
2. Information and data
Costumbres Medievales reserves the right to modify the contents, product or services marketed from the website, as well as commercial offers submitted at any time. Costumbres Medievales makes every effort within its means to offer the information contained in www.costumbresmedievales.com truthfully and without typographical errors. In the event that at any time there is an error of this kind, oblivious at all times to the will of Costumbres Medievales, it will be immediately corrected. If there is a typographical error in any of the prices shown and a Customer has made a purchase decision based on that error, Costumbres Medievales will notify the Customer of such error and the customer will have the right to cancel their purchase without any cost on their part. The contents of the web page www.costumbresmedievales.com could, at times, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the Customer will have the right to rescind his purchase without any cost on his part. Costumbres Medievales is not responsible directly or indirectly for any of the information, content, statements and expressions contained in the products marketed by Costumbres Medievales. This responsibility falls on the manufacturers, producers or distributors of said products at all times. The Client understands that Costumbres Medievales is a mere intermediary between him and said manufacturer or distributor. Costumbres Medievales is responsible for the specifications offered on the website about its manufactured products (tents, clothing, etc ...)
3. Purchase procedure
In order to make a purchase, the Customer must select the products that he wants to buy and add them to the shopping cart by clicking on the "Add to cart" or "Buy" button. Once you have added the products you want to buy to the cart, you must click on the button "Process order". To process the order, you must provide the information requested and choose the payment method you prefer. Once the requested information has been provided and the order has been accepted by the Customer, the purchase has been made. The delivery deadline will be the one that at each moment has indicated of availability of the product.
The term for the manufacture of our products is indicated in the following link (https://www.costumbresmedievales.com/tienda/plazos.htm), and will be immediately after our last published work order, so by accepting these conditions, the Customer accepts the delivery times for our products.
4. Applicable taxes
The prices of the products exhibited on the Costumbres Medievales website include the Value Added Tax (VAT) that, if applicable, is applicable. Purchases that will be delivered within the territory of any of the member states of the European Union will be subject to VAT. Costumbres Medievales does not send orders to non-member states of the European Union, Canary Islands, Ceuta or Melilla.
5. Type of payment
When making the order, the customer can freely choose to pay the purchases made by credit card or transfer. In certain cases and to prevent possible fraud Costumbres Medievales reserves the possibility of requesting a specific form of payment in the event that the identity of the buyer is not reliably proven.
6. Shipping of products.
Costumbres Medievales offers different shipping systems. The Client may select the shipping method from among the possible ones for his shipping area. You must take into account that delivery times, quality of service, point of delivery and cost will be different for each form of transport and that it is carried out by transport operators and not by Costumbres Medievales. Costumbres Medievales sends orders to its customers through different urgent transport companies of recognized national and international prestige. The delivery date at the Customer's address depends on the availability of the chosen product and the shipping area. The transportation times are indicative.
7. Guarantee of the products.
All our products have a quality guarantee. (tents, clothing)
This guarantee is subject to the specifications of the product. In case of any manufacturing defect, the Customer must contact us to indicate the way to proceed

8. Repairs and spare parts.
For any type of repair or modification of our products, the Customer must contact the customer service by e-mail to info@costumbresmedievales.com, where we will budget the work to be done, including transportation costs.
 
9. Customer Rights and Return Policy
Costumbres Medievales does not guarantee its Clients the absolute availability of the products offered from the website, except for products that expressly mention a certain availability guarantee. Acquiring a product that is not available on time, the client will be informed in a minimum period so that it determines if it waits for a new availability, or opts for the cancellation of the order and the immediate return of the amount thereof. Costumbres Medievales guarantees its customers the possibility of canceling their order at any time and without any cost provided that the cancellation is communicated before the order has been made available to the carrier for shipment. The Customer will have a period of seven days from the receipt of the order to terminate the contract and return the purchased product. The Client will inform Costumbres Medievales within the stipulated period and by any means admitted by law, his desire to exercise the right to terminate the contract. The returned order must be delivered together with the delivery note and, if applicable, invoice issued to Costumbres Medievales. The client can return any item that he has bought in Costumbres Medievales, as long as the products have not been used and they are sent in their original packaging. In these cases, Costumbres Medievales, will return the purchase money through a subscription, made by the means provided by the Client. If a product other than the one requested by the Customer was delivered due to Costumbres Medievales error, it will be withdrawn and the correct product will be delivered without any additional charge for the Customer. For any incident related to the return of items from our store you can contact the Customer Service department via email: info@costumbresmedievales.com or by phone +34 876 28 66 54.
10. Customer Obligations
The Client of Costumbres Medievales is committed at all times to provide truthful information about the data requested in the user registration forms or order fulfillment, and to keep them updated at all times. The Client accepts the present general conditions contained in this contract. Costumbres Medievales, will provide the Client with an identifier and a password (as the case may be, chosen by the Client). The Client undertakes to keep his personal access codes confidential and with the utmost diligence.
11. Security and confidentiality
Costumbres Medievales guarantees security and confidentiality in all your transactions. All operations are carried out through a secure server, based on the SSL standard that protects the data. All personal data provided by the Client to Costumbres Medievales will be included in a personal data file created and maintained under the responsibility of Costumbres Medievales. In compliance with the provisions of Organic Law 15/1999 of December 13, Protection of Personal Data, the Customer, at any time can exercise the rights of access, rectification, cancellation and opposition to their personal data by communicating in writing a Costumbres Medievaless, Fernando Abad Abuelo, with address in Avenida Europa, 177, 50172 Alfajarin (Zaragoza)
12. Availability
Costumbres Medievales does not guarantee the continuous and permanent availability of Costumbres Medievales service. You are thus exonerated from any liability for possible damages and losses caused as a result of the lack of availability of Costumbres Medievales. In these cases, Costumbres Medievales will make its best efforts to warn 24 hours before the interruption. Costumbres Medievales will not be responsible for the interruption, suspension or termination of the Costumbres Medievales service.
13. Applicable legislation and competent jurisdiction
Purchases made with Costumbres Medievales are subject to Spanish legislation. In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Tribunals of Zaragoza.
14. Nullity and ineffectiveness of clauses
If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect that provision or the part of it that is null or ineffective, subsisting these general conditions in everything else, considering such provision totally or partially not included.

 

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